Right to cancel

INFORMATION CONCERNING CONSUMERS’ RIGHT TO CANCEL THE ORDER WHEN DOING BUSINESS WITH AN ONLINE STORE

You have the right to cancel (withdraw from) this contract within 14 days without providing any reason. The cancellation date shall expire 14 days after the date on which:

  1. You received the goods or the date on which a third party indicated by you, other than the carrier, received the goods.
  2. You received the last item or on which a third party indicated by you, other than the carrier, received the last item,
  3. You received the last lot or part thereof or on which a third party indicated by you, other than the carrier, received the last lot or part.

To exercise your right of cancellation, you must inform us of your decision to waive this contract by a clear statement (for example, a letter sent by post, fax or email).

Address:

ALUNA® International Trade and Development Group spółka z ograniczoną odpowiedzialnością spółka komandytowa

Obornicka 11/13

62-090 Bytkowo

E-mail: aluna@aluna.eu

You can use the cancellation form provided, but it is not required.

To keep the cancellation date, you only need to send information on the exercise of your right prior to the expiration of the cancellation period.

 

CONSEQUENCES OF CANCELING THE CONTRACT

In the event of canceling this contract, we will refund all payments received from you, including the cost of shipment (except for additional costs resulting from your choice of shipment other than the cheapest delivery method we offer), promptly and in any event no later than 14 days from the date we were informed of your decision to exercise your right to cancel this contract. We will reimburse you using the same payment methods that you used in your original transaction, unless you have explicitly agreed otherwise. In any case you will not incur any charges in connection with this return. We may withhold payment until the item is received or until we receive a proof of return, depending on which event occurred earlier.

Please return or send the item to: ALUNA® International Trade and Development Group spółka z ograniczoną odpowiedzialnością spółka komandytowa, ul. Obornicka 11/13, 62-090 Bytkowo promptly and in any case no later than 14 days from the date on which you informed us of your cancellation of this contract. The deadline is met if you return the item before the 14-day deadline expires.

You will have to bear the direct cost of returning the item.

You will be solely responsible for any loss of value arising from your use of the item other than necessary to determine the nature, characteristics and functioning of the item.

At the same time, we would like to advise that due to the fact that some ALUNA® products are manufactured in accordance with the unique specifications selected by the Customer (pool roofs, verandas, balconies and garages are strictly custom-made according to the provisions of Article 38 (3) of the Act on the Consumer Rights Act of May 30, 2014 (Journal of Laws of 2014, item 827) they are excluded by law from the right of canceling if the contract was concluded by the Consumer off the premises or by distance means. According to the abovementioned provision, the right of canceling a contract concluded off-premises or by distance means shall not be available to the consumer in respect of the contract where the object of service are goods that are not prefabricated or are produced according to Customer' custom requirements or individual needs.

1. Talk to the consultant

Custom-made solution

2. Design support

Custom order parameters.

3. Transport by ALUNA®

Certified transport.
Delivery to the installation site.

4. Certified assembly

Certified assembly by ALUNA® employees, through cleaning.